I am developing a Wordpress site for a manufacturing company. The company would like to have a Video Spokesperson on some of the pages. Specifically we are testing it here: http://ift.tt/1CdzLev The scripts that they provide are here: http://ift.tt/1JYwL4W
Unfortunately, the video will only play once (with one iteration of the script) or not at all. For the iteration that will play it, you can refresh the cookies and it will play again.
1) I started by following the documentation that was provided. I expressly followed every direction implicitly without consistent success (it worked occasionally on http) ... I verified that the script/video works on 3 other sites (not secured sites), which further confirms that their product does work, but that there is a conflict. This conflict maybe with scripts that we are using on our site or with cross domain calls, but it is definitely not working the way that it should be.
2) Upon realizing that the script doesn't work on our site. I went through extensive troubleshooting.
Here are major trouble shooting errors I went through:
- creating a cross domain xml file (recommended by adobe) for registering flash videos that can be cross domain using 3rd partyflash player
- trying the video as an html5 video alone (no transparency. the background was white)
- going through the initiation/video player script to see if I need to hard code links
- support withtwepeople email
- deactivating all WP plugins that could be causing conflicts and testing all previous debugging measures
- I asked mediatemple (hosting company) if there was anything in the hosting account that could be causing the error.
note: The javascript console was calling out cross domain errors when we were occasionally getting it to work on http. When I forced https the video spokesperson stopped working completely.
I currently have multiple scripts inside of the file (lines 406, one commented out). The company has been attempting to support the issue, but have been unable to.
Anything to help is appreciated.
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